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Capibara
In development

MagicGenie Support

MagicGenie is in development and is not yet available in the App Store or Google Play. This page is its permanent support address and will remain here after launch.

Contact MagicGenie support

support@mycapibara.com

When contacting us, please include the app name, device type, operating system version and a brief description of the issue when relevant.

We will never ask for a password. Please do not send sensitive personal information by email.

Developer
Capibara LLC
30 N Gould St Ste N
Sheridan, WY 82801-6317
United States

Help topics

  • Using MagicGenie

    Questions about recommendations, setting up your group, marking rides as done or skipped, or reading the “why now” explanation.

  • Technical problems

    The app does not load, crashes, cannot refresh, or location does not work. Tell us your device and operating system version.

  • Incorrect or unexpected information

    A wait time, attraction status or suggestion that looks wrong. Tell us the park, the attraction and roughly when you saw it.

  • Feedback and suggestions

    What worked, what did not, and what would make your park day easier. We read every message.

  • Accessibility

    Anything that makes MagicGenie harder to use with assistive technology, larger text or other accessibility settings.

  • Privacy questions

    How MagicGenie handles information, or a privacy request. You can also write directly to our privacy address.

  • General support

    Anything else about MagicGenie — write to support@mycapibara.com and we will point you in the right direction.

Related

MagicGenie is an independent product of Capibara LLC. It is not affiliated with, sponsored by or endorsed by The Walt Disney Company, Walt Disney World or any other theme-park operator. Park and attraction names are used only to describe where the app works. Wait times and park information come from publicly available and third-party sources, not from park operators, and can differ from conditions in the park — always confirm hours, access and attraction requirements with the park.